General Terms
These rules for the purchase and sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which determine the rights and obligations of the Parties when the Buyer purchases Goods from the Seller in the electronic store tecmeup.es (hereinafter – eStore). In accordance with the procedure set forth in these Rules, the Seller undertakes to transfer, and the Buyer undertakes to pay for and accept the Goods ordered in the eStore.
These Rules have the following meanings:
- Goods – tangible items offered to the Buyer through the eStore managed by the Seller.
- Seller – Tecmeup MB which is responsible for the sale of goods on eStore platform, as well as the maintenance and administration of the entire e-commerce operation.
- Tecmeup MB:
- Registration code: 305527365
- VAT: LT100014249217
- Legal address: Girulių g. 10, LT-12112 Vilnius, Lithuania
- Buyer – a natural or legal person who uses the eStore and purchases Goods there.
- Account – the result of the Buyer’s registration in the eStore, which creates a personal section of the Buyer in the eStore that protects his personal data, messages, and order history.
- Personal data – any information collected by the Seller about the Buyer or his representative (natural person) as defined in 2016. April 27 Clause 1 of Article 4 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation).
- Parties – Seller and Buyer.
The purchase-sale contract for the purchase of a specific Product is considered concluded from the moment when the Buyer registered in the eStore selects the Products (creates their basket) and specifies their delivery method, confirms the order of the Products and pays the price of the ordered Products in accordance with the procedure provided for in these Rules.
The Seller processes the Buyer’s Personal Data in accordance with the Privacy Policy approved by the Seller. The personal data protection and privacy policy indicates important provisions of the Rules, therefore the Buyer must read them carefully and be convinced that all provisions of the Privacy Policy are understandable and acceptable to him.
These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on the Protection of Consumer Rights of the Republic of Lithuania, and the Government of the Republic of Lithuania of 2001. June 11 by resolution no. 697 “Regarding the Approval of Retail Trade Rules” approved retail trade rules, in compliance with other legal acts of the Republic of Lithuania, as well as established good business practices for buying and selling goods. If any provision of these Rules contradicts the legal acts of the Republic of Lithuania or becomes invalid in whole or in part for any reason, it does not invalidate the remaining provisions of the Rules.
The Seller has the right to change, amend or supplement these Rules at any time. Buyers are informed about changes in the Rules in the eStore. Changes to the rules take effect after they are published in the eStore. When the buyer shops in the eStore, the version of the Rules valid at the time of confirmation of his Product order is applied. The Buyer must act with care and must check the applicable Rules before ordering the Goods.
Products, Their Price, and Payment and Delivery Procedure
All information about the Product, its price, and additional costs (if any), the warranty period applicable to the Product (if applicable) and other features of the Products are indicated in the descriptions of the Products presented in the eStore. The photos of the goods presented in the eStore are only illustrative in nature and the appearance of the goods indicated in them or the related properties may look different from the reality due to their visual characteristics. When ordering the Product, the Buyer should always follow the Product description specified in the eStore.
The price of the Product in the eStore is indicated in euros, including the amount of VAT and other taxes in force at the time according to the legislation (if applicable), as well as the discount applied to the price of the Product (if applicable).
The seller confirms the order of the Product to the email specified in the Buyer’s Account by mail after the Buyer pays the price of the ordered Goods by payment card, electronic banking means, other methods specified in the eShop and the relevant instructions provided at the time of ordering.
The Buyer, by approving the Rules, agrees that in exceptional cases the Seller may not confirm the Product order or cancel the confirmed Product order, if due to a technical error in the eStore information systems, the correction of obvious (inadvertent) errors or other objective essential reasons beyond the control of the Seller, such as specific The Product is not in the Seller’s warehouses and/or its delivery from the manufacturer will take a disproportionately long time, and/or the specified Product is no longer produced, the price of the Product or its related costs has changed, or the Seller has lost the right to sell the Products. The Buyer is immediately informed about the termination of the execution of the Product order or the cancellation of confirmation, or about the changed delivery term of the Product, its price or other conditions, by the e-mail specified in his Account or at the time of ordering the Product. If the Product delivery terms, price or other conditions change, the Seller undertakes to immediately contact the Buyer and coordinate the Product delivery terms and other conditions. Upon cancellation of the order in accordance with the procedure provided for in this point, the Seller undertakes to return to the Buyer all amounts paid by him in accordance with such canceled order of the Product.
The Buyer, by approving the Rules, agrees that the documents for the purchase of the Product – the VAT invoice – will be provided to him only in electronic form, by sending it to the email address of the Buyer specified during the ordering of the Product. VAT invoices indicate the details of the Seller, the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
The method of delivery is chosen by the Buyer at the time of ordering the Goods, and according to this choice the Seller delivers the ordered Goods accordingly.
The cost of the Product delivery service (if applicable) is indicated at the time of placing the Product order.
The Buyer, choosing the service of delivery of the Product to the address specified by him during the ordering of the Product, undertakes to indicate the exact delivery address of the Product. If the Buyer does not personally accept the Product when it is delivered to the address specified by the Buyer, the Seller has the right to transfer the Product to another third party located at the address specified by the Buyer, and the Buyer does not have the right to make claims against the Seller regarding the delivery of the Product to the wrong person.
The Seller delivers the Goods to the Buyer in accordance with the terms and conditions specified in the eStore section Refund and Returns Policy. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions of the Goods.
During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the Goods. Having noticed that the packaging of the Product is damaged (crumpled, wet or otherwise externally damaged), the Product is damaged and/or has inappropriate components, the Buyer must note this in the Product transfer – acceptance document, in the presence of the courier. If the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods, when the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the set of goods, if these inconsistencies can be determined during an external inspection of the goods.
The risk of accidental loss or damage of the goods passes to the Buyer from the moment the Goods are handed over to the Buyer.
The Moment of Ordering Goods and the Conclusion of the Purchase and Sale Agreement
The purchase-sale contract for the purchase of a specific Product is considered to be concluded from the moment when the Buyer, after creating a basket of Goods in the eStore and confirming that he is familiar with these Rules, confirms the order for the Goods and pays for it in accordance with the procedure provided for in these Rules. If the Buyer does not pay for the Product order, the Product purchase – sale contract is considered not to have been concluded.
The Buyer, by ordering the Goods and confirming that he is familiar with these Rules, declares that he has the right to purchase the Goods in the eStore in accordance with the procedure provided for in these Rules, and confirms that he has provided correct Personal Data in the Order of the Goods.
The Seller recommends that the Buyers carefully check the submitted Goods order for execution.
After the Seller completes the order, the Buyer will get an email to the email address specified during the checkout process.
The Seller reserves the right to reject the Goods order submitted by the Buyer to the Seller for execution, or a separate Item in the general order of Goods, if it is unable to sell the Goods, and immediately informs the Buyer about this via the email specified in his Account and no later than within 14 (fourteen) calendar days, returns to the Buyer the price he paid for the Goods.
Rights and Obligations of the Parties
The Buyer has the right to use the eStore and to purchase Goods in it in accordance with the procedure set out in these Rules and to demand from the Seller the fulfillment of the obligations assumed by these Rules.
By using the eStore, creating an Account, and purchasing the Goods offered in the eStore, the Buyer confirms that he is an able natural person and/or a legal representative of the third person on whose behalf he is acting and undertakes:
- provide the correct email address and contact phone number, other contact information that is necessary to use the eStore as a registered user or for the formulation and submission of the Product order. It is prohibited to register an Account in the eStore using third-party data;
- not to violate the obligations set forth in these Rules and not to abuse the Buyer’s rights set forth in these Rules;
- to use the eStore fairly and correctly, not to harm its work and stable operation and/or not to copy the content of the eStore not to remove authors or trademarks from any copies of the content of the eStore, not to create an electronic or manually restored database based on the content of the eStore, not to host the content of the eStore on other websites, nor change the content of the document downloaded from the eStore;
- not to use any automated tools and/or additional computer equipment and/or software for viewing and/or saving data, as well as not to use any tools for processing the content and/or design of the eStore and/or Product descriptions and photos, or for copy, encrypt, reprogram, move, redirect them in a way other than what the eShop’s functionality allows;
- to protect the Buyer’s login data from third parties, with the exception of persons authorized by the Buyer to represent the Buyer when using the eStore and purchasing Goods there, and in the event of their loss or in the event that they become known to third parties and/or illegal disclosure, theft or illegal use of login data, immediately inform the Seller;
- inform the Seller about any change in the Buyer’s data provided for the purposes of registration in the eStore or update them independently in the Buyer’s eStore Account;
- settle with the Seller for the Goods ordered in the eStore and other paid services in accordance with the procedure set forth in these Rules;
- inspect the purchased Product and make sure that the Product received is the Product ordered by the Buyer before starting to use it;
- must comply with other obligations set out in these Rules and legal acts of the Republic of Lithuania.
The Seller undertakes to comply with the obligations set out in these Rules and to enable the Buyer to use the eStore properly, and to make every effort to ensure that the eStore operates without interruptions and is always available to the Buyers.
The Seller undertakes to respect the privacy of the Buyers and to process their Personal Data in strict accordance with the requirements established by the legislation and the Privacy Policy approved by the Seller.
The Seller has the right, at its discretion, to temporarily limit or terminate the Buyer’s use of the eStore and purchase of Goods, including by changing any information provided by the Buyer in the eStore, or by canceling the Buyer’s eStore Account and prohibiting the Buyer from re-registering in the eStore, when:
- The Buyer violates these Rules and/or performs any other prohibited actions that contradict the laws of the Republic of Lithuania and/or good morals and ethical norms, or otherwise violates the rights of third parties;
- The seller must carry out technical maintenance and/or updating of the eStore;
- The Buyer, using the eStore, may cause or cause damage to the Seller, his reputation, other Buyers and/or third parties, and/or when it is necessary to defend the rights and legitimate interests of the Seller, other Buyers and/or third parties.
The Seller has the right, without separate notification to the Buyer, to use third parties to perform any actions related to these Rules, as well as to transfer to third parties its rights and obligations arising from these Rules.
Shipping
The Goods purchased in the eStore will be prepared and shipped within 24/48 hours after making the order.
The delivery time will depend on the selected shipping company and the country of destination.
Shipments are facilitated through the selection of one of our trusted partners, determined by the shipping destination (Correos, SEUR, DHL, UPS, Standard shipment and others).
Shipping Cost
The shipping costs are contingent upon the selected shipment method and the destination, with variations determined accordingly. At the final step before completing the payment, the Buyer can review and verify the applicable shipping rates.
Shipping Destinations
The Goods can be shipped to all EU countries.
If you need more information about your shipment, please contact us by email: support@tecmeup.es
Return and Refund
Right of Withdrawal
The Buyer has the recognized right of withdrawal for purchases made through the eStore. Detailed information about the conditions, procedures, and responsibilities related to the right of withdrawal can be found in our Refund and Returns Policy.
Return Conditions
The buyer of the eStore (“Buyer”) has the recognized right of withdrawal of the purchase made through the Website. Therefore, if not satisfied, the Buyer may return the Product within a maximum period of fourteen (14) calendar days from the time they have acquired possession of the product(s) or from the formalization of the contract in the case of contracting services.
Goods can be also returned under certain conditions such as visible damage, missing parts/products, erroneous products, or products with malfunctions. Please refer to our Return and Refund Policy for detailed instructions and conditions.
Guarantee
When the Goods purchased present a lack of conformity because they do not correspond to the characteristics offered, present defects that prevent their normal use in accordance with their nature, or do not offer the benefits described, the Buyer will have the right to the repair or replacement of the purchased goods within a period of two years from the date of purchase. This is in accordance with the conditions and means of proof regulated in the Revised Text of the General Law for the Defense of Consumers and Users, without prejudice to the Seller’s right to verify the veracity of the defects, their origin, and the time of their appearance.
All items are guaranteed for a period of two years from the date of delivery, except for refurbished products, which have a 12-month guarantee.
Please refer to our Return and Refund Policy for detailed instructions and conditions.
Liabilities
The Seller is responsible for the operation of the eStore and disruptions in the provision of services and resulting damage to the Buyer or third parties only if such damage was caused by the Seller’s intentional actions.
The Buyer is responsible for illegal actions performed while using the eStore, including, but not limited to, the correctness of his statements and confirmations made during Account registration and/or when ordering the Product, as well as the accuracy of Personal Data. The Buyer understands and acknowledges that he is responsible for transferring his data, including Personal Data, to third parties. If a third person uses the eStore (using the Buyer’s data), the Seller considers this person to be the Buyer and all related responsibilities fall on the Buyer.
The Seller is not responsible for the non-operation of the eStore and the non-provision of services or improper provision and/or damage caused to the Buyer, if this occurred due to the fault of the Buyer or third parties or due to circumstances that the Seller could not control and reasonably foresee and prevent the occurrence of these circumstances or their consequences.
The Seller is released from any responsibility in cases where the Buyer suffers losses due to the fact that the Buyer did not familiarize himself with these Rules, the Privacy Policy, and/or other information provided to the Buyer in the eShop in the description of a specific Product.
Final Provisions
The parties may exchange information electronically, and such exchange of information will be considered appropriate and equivalent to written documents. All communication related to the use of the eStore services and/or the execution of the Goods purchase – sale contracts is carried out as follows:
- The Buyer sends all messages, demands, requests and questions to the email specified in the eStore tecmeup.es
- The Seller sends all notifications and other information to the Buyer in his Account, or to the email specified during the placing of the Product order.
The Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
All disagreements arising from the implementation of these Rules shall be resolved by negotiation. If it is not possible to reach an agreement within 14 (fourteen) calendar days, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
The Buyer (if he is a user), who does not agree with the Seller’s response to the Buyer’s written claim, submits his request/complaint regarding E-mail. Goods purchased in the store can be submitted to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: +370 5 262 67 51, on the website vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) or fill out the application form on the EGS platform ec.europa.eu/odr.
The version of these Rules is considered the first (initial).
tecmeup.es
tarnyba@vvtat.lt
vvtat.lt
ec.europa.eu/odr